Your guide to the Aaron Taxi App.
Explore helpful tips and customize your travel needs.
Guide Topics
Book Your Ride In-App Payment App Features Your Account Business Accounts Report an Issue NEW Aaron LuxeBook your Ride.
Get from point A to point B with these steps.
![How to request a ride](../gfx/app/mock-1.jpg)
How to request a ride.
- To help us find you faster tap the ‘Pick Up” location to pin your location.
- Confirm Drop off Location.
- Review your trip details and click “BOOK” to confirm.
- While the app finds you a taxi, you’ll see a spinning wheel. When we’re very busy, this might take several minutes. But don’t worry! We’ll be on our way soon.
![Schedule your ride for later.](../gfx/app/mock-2.jpg)
Schedule your ride for later.
- Before you “BOOK’ your trip, select TIME in the bottom left corner. This will allow you to schedule your current and any future trips.
- Enter the date and time of your desired pick up.
- Click “DONE”.
![How do I find my scheduled trips?](../gfx/app/mock-3.jpg)
How do I find my scheduled trips?
- Open the app and sign in.
- Tap the three bars at the top left of the screen to expand your menu options.
- Select “MY TRIPS”.
- You can view or edit future trips by clicking on the trip you would like to edit.
I just booked my trip and need to cancel. What do I do?
- The option appears at the bottom of the screen for your current trip, labelled “CANCEL TRIP”
- Tap “Cancel Trip”
I scheduled a trip and need to cancel. What do I do?
- Open app and sign in.
- Tap the three bars at the top left of the screen to expand your menu options.
- Select “MY TRIPS” and tap cancel trip.
In-App Payment.
Set up your credit card right in the app.
![In-App Payment.](../gfx/app/mock-4.jpg)
In-App Payment.
- Open app and sign in.
- Set pick-up and drop-off locations, select appropriate vehicle.
- Set the time you want to be picked up or leave it as “ASAP”.
- Once you have set your pick up and destination, you can edit the payment option.
- Select PAYMENT (bottom right) to add a credit card select “In App Card Payment”.
- Click “ADD” and enter card information.
- You can save multiple payment cards in the app.
![How to pay for your ride?](../gfx/app/mock-5.jpg)
How to pay for your ride?
- When booking your taxi you can choose between paying for your trip with the driver as cash or card reader – both taken at the end of your trip in the taxi—or “In-App Payment”.
- In App Pay will charge the credit card saved on your account automatically upon completion of your ride.
![How to rate your driver](../gfx/app/mock-6.jpg)
How to rate your driver.
- This is displayed once you have completed your trip. At the top of your receipt in the app, you can lease a comment or feedback for your driver, as well as give them a star rating.
![Will I be notified of the charges from my ride?](../gfx/app/mock-6.jpg)
Will I be notified of the charges from my ride?
- A receipt will be sent to the email you used to sign in to the app.
App Features.
Some of the awesome features you should keep in your back pocket.
![Request the right vehicle.](../gfx/app/mock-14.jpg)
Request the right vehicle.
- Tap the vehicle icon to select either “standard” or “large” or “Aaron Luxe”.
- Please note that Luxe vehicles are subject to availability and not part of the Aaron Taxi 24/7 service offering.
![Help us find you faster.](../gfx/app/mock-9.jpg)
Help us find you faster.
- Add a message to the driver.
![Track booked trips.](../gfx/app/mock-10.jpg)
Track booked trips.
- Track your vehicle in real-time on the app.
Your Account.
Edit and customize your Aaron Taxi experience.
![Edit your profile.](../gfx/app/mock-11.jpg)
Edit your profile.
- Open app and sign in.
- Tap the three bars at the top left of the screen to expand your menu options.
- Select “ACCOUNT”.
- Edit your name, mobile number. Don’t forget to hit SAVE when you’re done.
- Log out of the app.
![Save your favourite locations.](../gfx/app/mock-12.jpg)
Save your favourite locations.
- Open app and sign in.
- When selecting your pick up or drop off locations, click the favourites STAR in the top right corner. This will save the location as a favourite.
- In the pick up or drop off selection menus you can also save addresses as “Home” and Work”.
- To delete a location, tap and hold the location and select “DELETE”.
Business Accounts.
Link your Corporate Account to your mobile profile and manage your rides.
![Link your corporate account to your mobile profile.](../gfx/app/mock-15.jpg)
Link your corporate account to your mobile profile.
- Connect with us at support@aarontaxi.ca.
- Accounts linked to your mobile profile can be managed and selected under the “payments” option.
Report an Issue.
Not the experience you were expecting? Let's make it right.
![Report an issue.](../gfx/app/mock-13.jpg)
Report an issue.
- Email us at support@aarontaxi.ca.
NEW - Aaron Luxe.
Elevate your transportation experience.
![Upgrade your vehicle.](../gfx/app/mock-14.jpg)
Upgrade your vehicle.
- Enjoy quality and luxury comforts while getting around by pressing the vehicle icon and selecting “Aaron Luxe” when requesting a taxi through our app.
- Please note that Luxe vehicles are subject to availability and not part of the Aaron Taxi 24/7 service offering.
- Form more information, please visit AaronLuxe.ca.